Frequently Asked Questions
Everything you need to know about our innovative beauty solutions.
How do I clean my Flat Lay Co. makeup bag?
Most of our products are machine washable at 30 degrees on a gentle cycle. For minor spills, simply wipe clean with a damp cloth and mild soap.
What makes your open-flat design different?
Our unique design allows your makeup bag to transition from a structured pouch to a flat mat in seconds, giving you a full view of all your products without the need for rummaging.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days.
Do you offer a warranty on your products?
Yes, we offer a 12-month warranty against manufacturing defects. If you experience an issue with your zippers or drawstring, please contact our support team.
What is your return policy?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, we cannot accept returns on products that have been used.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Clearpay to make your shopping experience seamless.